Privacy Policy

Effective Date: August 20, 2024
Last Updated: August 20, 2024

SUNICHA (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, make a purchase, or interact with us. This policy applies to customers in the United States, the European Union (EU), the United Kingdom (UK), and all other regions where we operate. By using our website, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information You Provide

When you interact with our website, you may provide:

Name
Email address
Phone number
Shipping address
Billing address
Payment information (processed securely through third-party providers)
Account login details (if applicable)

1.2 Automatically Collected Information

We may automatically collect:

IP address
Browser type (Chrome, Edge, Safari, etc.)
Device type
Operating system
Pages viewed and actions taken
Referring and exit URLs
Cookies and similar tracking technologies

1.3 Cookies & Tracking Technologies

We use cookies, pixels, and similar tools for:

Website performance
Shopping cart functionality
Personalization
Analytics
Advertising and retargeting

You can disable cookies through your browser settings at any time.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate order updates
Respond to support inquiries
Personalize your shopping experience
Improve our website and services
Prevent fraud
Provide marketing and advertising
Comply with legal obligations

We do not sell your personal data.

3. Legal Basis for EU/EEA Processing (GDPR)

We process your data based on:

Contract necessity
Consent
Legitimate interests
Legal obligations

You may withdraw consent at any time.

4. How We Share Your Information

We share data only with trusted partners that help operate our business, such as:

Payment processors
Shipping carriers
Website hosting providers
Analytics tools
Advertising partners

All partners must protect your data and use it only as instructed.

5. International Data Transfers

Your information may be stored or processed outside your country. We use GDPR-approved safeguards such as Standard Contractual Clauses (SCCs) and secure encryption procedures.

6. Data Retention

We retain data only as long as necessary:

Order records: up to 7 years
Account data: until you request deletion
Marketing data: until you unsubscribe

7. Your Rights (EU/EEA/UK Customers)

You have the right to:

Access your data
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Request data portability
Withdraw consent
File a complaint with your data authority

8. Your Rights (U.S. Customers)

Depending on your state (e.g., California, Virginia), you may have rights such as:

Access to personal data
Request deletion
Opt-out of data sharing
Request to know what data categories we collect

You may contact us anytime to submit a request.

9. Children’s Privacy

Our site is not intended for children under 16. We do not knowingly collect children’s data. If you believe information has been collected, contact us immediately.

10. Security

We use industry-standard measures to protect your data, including:

SSL encryption
Encrypted payment processing
Secure data storage
Restricted access controls

No system is 100% secure, but we strive to protect your information.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before sharing personal data.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in laws, platform requirements, or business needs. When updated, the “Last Updated” date will be revised accordingly.

13. Contact Us

If you have questions or requests, we’re here to help.

Email: support@sunicha.com
Brand: SUNICHA
We aim to respond within 1–2 business days.