At SUNICHA, we want you to love every piece you bring home. If something isn’t quite right, no worries—we’re here to help make things easy. Our return and exchange process is simple, friendly, and hassle-free, because shopping should always feel good.
60-Day Return Window
Take your time! You have 60 days from the day you receive your order to request a return or exchange. We want you to feel comfortable, confident, and completely satisfied with your purchase.
What You Can Return
We gladly accept returns on:
- Unworn items
- Unwashed items
- Items with original tags still attached
- Items in their original condition
If you tried something on and it wasn’t a match—totally fine. Just keep it clean and undamaged so we can process your return smoothly.
What Can’t Be Returned
For hygiene and quality reasons, we can’t accept:
- Items that have been worn outdoors
- Items with stains, perfume, or signs of use
- Final sale items (if applicable)
- Gift cards
We’ll always let you know before you finalize your return.
Easy Exchanges
Found a better size or want to try a different color? We’d love to help you find your perfect fit! Exchanges are quick and easy, and we’ll guide you through the process step-by-step.
How to Start a Return or Exchange
Just follow these simple steps:
- Contact our support team at support@sunicha.com with your order number.
- Tell us whether you prefer a return or an exchange.
- We’ll send you all the instructions you need.
Our team is super friendly and always happy to help.
Refunds
Once your return arrives at our warehouse and passes inspection, we’ll process your refund right away.
Refunds are issued back to your original payment method.
Processing time varies depending on your bank or payment provider, but usually takes 3–7 business days after approval.
Shipping Costs
- Return shipping cost: Customers are responsible for return shipping fees.
- Exchange shipping cost: We’ll cover the shipping cost for sending out your exchange item.
- Free shipping over $69 applies to original orders only.
Wrong or Damaged Items
If you received the wrong item or something arrived damaged, we’re so sorry! Please reach out to us immediately with a photo, and we’ll fix it right away—no extra steps, no extra stress.
Our Promise
We’re committed to making your experience smooth, fair, and friendly. If you ever have questions, concerns, or need help choosing your next perfect piece, our team is always here for you.
Thank you for choosing SUNICHA. We’re so happy to be part of your wardrobe!